Advice and Support

Accessing the Advice Centre:

Due to the current situation in relation to COVID-19 the Advice Centre is closed but the service is still able to be accessed remotely.

To access advice please:

Complete our Contact Form (if you need to send us an attachment please instead email

All drop-in sessions and face to face appointments have been cancelled with immediate effect.  We are able to offer telephone and Microsoft Teams appointments if dealing with your query via email isn't appropriate/possible. 

We apologise for the inconvenience this may cause but hope you appreciate that our priority is to continue to provide advice but in a safe way for our students and staff due to these exceptional circumstances.

Helpful links

If you are a continuing student next academic year, consider making your 2020/21 Student Finance application.  Apply early so your funding is in place for the new academic year, if you need to change/delete the application after applying you can.

While studying online make yourself aware of the guidance your university gives you.  University of Kent or University of Greenwich.

Due to the coronavirus affecting your studies make yourself aware of the guidance the Office for Students are giving students and universities.

While studying online, if you need certain software applications, make sure you have visited your university webpages to see if they provide these for you or offer you discounts on any purchases.  University of Kent and University of Greenwich.

Has your ability to study from home been impacted due to the coronavirus? Have a look at the University of Greenwich guidance on what to do here and for Kent students here.

Need some information about your situation because of coronavirus? Kent and Greenwich have helpful webpages that could answer your questions.

If unhappy with the way your university is handling the coronavirus changes to your education check out the Office of the Independent Adjudicators guidance.

Your university has recently announced they plan a ‘No Detriment Policy’, make sure you know what this is and how it works.  University of Kent and University of Greenwich.

Due to the coronavirus if you have any Student Finance funding questions check out their FAQ page.

If you rent privately and are worried about how the coronavirus is affecting your ability to pay your rent check out the Government guidance so you understand your rights as well as guidance via Shelter.

If you are an international student and are worried about your visa due to the coronavirus check out the Home Office guidance and information provided via the UK Council for International Student Affairs.


International Students:

If you are an international student and are worried about returning home and the impact on your Tier 4 visa then your university is providing guidance to help you.  University of Kent students can view here and University of Greenwich students here or via the International Student Advice Service here.



  • The NHS has introduced the following information to support your mental health and wellbeing
  • Mental health charity Mind have offered information too. 
  • For generic health advice please see the NHS website here.
  • Medway Safe Haven is offering telephone support. Details can be found here



For chaplaincy support, please email Lynne Martyn, Medway Campus Chaplain.  Lynne is available to any Medway students who need to chat:

A message from Lynne: "I appreciate that some of you may have gone home already - be that somewhere in the UK or further afield. Some of you may still be in university or private accommodation locally, or up in London.  Wherever you are, I want you to know that I am praying for you and I am here to support you and be a listening ear if you are worried or stressed or lonely or have a zillion questions."


Emergency/Urgent Support:

In the event of an emergency/for urgent support - please consider the following options:

  • Medway only (available 24 hours / 7 days a week)  Single Point of Access in Crisis/Distress  Tel: 0300 222 0123  Text: 07860 022819


  • Contact your GP
  • Accident and Emergency at your local hospital
  • Call the NHS 111 service for advice and information  Tel: 111  Web:
  • London Nightline Tel: 020 7631 01 01
  • Samaritans  Tel: 116 123 (Free)  Tel: 020 86925228
  • Email:  Web:
  • Mental Health Matters Helpline Freephone Tel: 0800 107 0160 - available 24/7



As both universities have moved to online teaching and assessments make sure you are keeping up to date with news in this area.  University of Kent students can access guidance here and University of Greenwich here.

There is also some good independent information and guidance available via the Office for Students and National Union of Students.



Any students whose employment has been affected by the coronavirus outbreak can view here for guidance from the National Union for Students (NUS) on your rights.  


Updated News from University of Greenwich about Assesments:


I would like to respond to the student queries that we have received regarding our assessment policy and to explain what ‘no detriment’ means for students – both in terms of progression and degree classifications.

  • Undergraduate and postgraduate taught students will not receive a lower overall average than the average that they had achieved by 16 March,.
  • Undergraduate and postgraduate taught students who are due to graduate this year will not receive a lower classification than the average that they had achieved by 16 March.

What this means is that a student’s average can only go up, not down. 

The only exception to this is a small number of professional bodies where they do not allow us to do this. The short list of professional bodies and the programmes which they affect will be published early next week.

It is really important, though, that you do engage with the assessment for your modules to the best of your ability as we will need you to have completed all of your modules. Of course, if there are genuine reasons why you cannot do this, we will consider these separately and the ways in in which we can do that are documented in the FAQs

I hope that this reassures you all that our aim is to assist you to achieve your best for this academic year.

?Kind regards


Professor Jane Harrington



Updated News from University of Kent about Assesments:

I wanted to reach out to you as we reach the end of what has been most extraordinary term. I have uploaded this short video message from home to wish you all the best for your spring vacation and to remind all those of you studying hard for your exams and final assessments of our new no-detriment policy.

With my very best wishes to you and your families,


Professor Karen Cox | Vice-Chancellor and President