If for any reason you are unable to see an adviser or if our services are closed then below we have listed a range of emergency contacts and alternative organisations that can offer advice in our absence.
Emergency Funding Advice
If the Advice Centre is closed and you need emergency funding advice then please contact Student Finance England and they should be able to help.
If your funding query relates to the NHS Bursary then instead you can contact them via their dedicated helpline or if it relates to the Social Work Bursary they also have a helpline that can answer your questions as well.
If you are in an emergency financial situation (within University opening hours) and you haven't received any Student Finance England funding then University of Kent students can consider applying for an Emergency Short Term Loan (ESTL) and details on how to do this and the process can be found here.
Alternatively if you have an emergency financial situation and have received Student Finance England funding but still require short term financial help then you can consider applying for the Kent Emergency Student Loan (KESL) and details on how to do this and the process can be found here (please note that contrary to the weblink you need to take this application form to the Medway Building if you are a Medway student and not to the Registry in Canterbury).
If you are a University of Greenwich student please visit the Medway Student Centre and ask to speak to the Finance Team who will be able to advise you on any emergency loans they may offer.
Emergency Housing Advice
If the Advice Centre is closed and you need emergency housing advice then please visit Shelter who offer a free advice line and there is a wide range of information and advice available via their website.
You can also contact your local Council who will have a Private Sector Team who can normally offer housing advice and information. If you live in Medway these details can be accesed here.
Emergency Immigration Advice
If the Advice Centre is closed and you need emergency immigration advice then please visit the UK Council for International Student Affairs (UKCISA) webiste where there is a wide range of information and advice available.
UKISA also operate an advice line so if you need to speak to someone about your situation you can call them and discuss your options.
Emergency Health Advice
If you study with the University of Kent you can contact the Medway Wellbeing Team via 01634 202984 or vist their webpage here. If you wanted to consider external health contacts then you can view a range of these here.
Kent Union also offer a Nightline service which can be accessed via 01227 824848.
If you study with the University of Greenwich their Wellbeing Team can be accessed via 0208 331 9444 or you can visit their webpage here. If you wanted to consider external health contacts then you can view a range of these here.
The university also offer a Nightline service as well which can be accessed via 0207 631 0101.
Other Emergency Advice
If the Advice Centre is closed and you have any other query then you could consider contacting your University direct to see if any of their departments could help with your query. If you are a University of Greenwich student then you can contact them here and University of Kent students can contact their University here.
If none of the above has covered the area that you need advice in then you could visit the Citizens Advice Bureau webpage which has a wide range of information and advice available. They also operate local Advice Centre's and have national helpline numbers if you wish to speak to someone directly for advice. Details on the local office based in Medway can be seen here.