If you have academic concerns or issues then it is a good idea to speak to us for independent advice so that you understand the options you have and can make an informed decision on the best way forward.
During your time as a student the university will make decisions on your progress and performance in examinations and coursework and on your eligibility for the award of the qualification for which you are studying.
If you think that such a decision is wrong or is based on incorrect or partial information then you may have the right to appeal against the decision. If you are a University of Greenwich student you can access the Academic Appeal regulations and form here and if you are a University of Kent student you can access your regulations here and the form here.
Both universities will require you to:
- Complete their Academic Appeal form
- Make your appeal within their deadline period
- Provide a supporting statement detailing the reasons for your appeal and providing as much evidence to support your case as possible
Any students considering lodging an appeal with their university are advised to contact us so we can provide our independent guides on how an academic appeal works and on how to write a strong supporting statement.
Concessions and Extenuating Circumstances
Sometimes students' coursework or exam performance can be impaired because of significant illness, personal problem, or traumatic event (such as a bereavement).
If something happens which adversely affects your academic ability then University of Greenwich students' should consider making an Extenuating Circumstances application and University of Kent students should consider making a Concessions application.
The actual Concessions/Extenuating Circumstances forms can be obtained direct via your department and both universities will require you to:
- Complete the form fully and explain how your academic performance has been impaired
- Provide as much evidence as possible to substantiate your claim
Any students considering submitting concessions/extenuating circumstances can contact us to receive independent advice on how to submit a strong application and we can also provide a guide on how the university process works.
You may find at some time in your studies that the university initiate academic discipline against you whether it be in relation to plagiarism, an examination offence, a fitness to pratise concern, etc.
If you are accused of of an academic offence then you should be notified by your university of the allegation and you should make yourself aware of the regulations. University of Greenwich students can access their regulations here and University of Kent students can access their regulations here.
It is important that you seek advice if accused of academic discipline so that we can clearly explain the process, your rights, and how you can best defend/explain your case to the university.
If you are unhappy with the way you have been treated or are unhappy with a certain University procedure or policy then you can make a written formal complaint to them.
Before you make a written formal complaint you should always try to resolve the matter informally first if at all possible as this may resolve your issue. However if this doesn't work then University of Greenwich students should follow their complaints procedures and University of Kent students should follow their complaints procedures.
With any formal written complaint made you should always try to provide the following in your complaint letter:
- The fact that you are making a formal written complaint as per their complaints procedures
- Details of the situation that you are unhappy with explaining it as factually and concisely as you possibly can
- Confirmation of what outcome you are looking for to resolve the matter
Any students considering a complaint can contact us for our advice on the situation and we can also provide independent guides on the complaint process and how to write a strong complaint letter.
If you still need help use the links below to arrange to speak to an adviser regarding your specific case and circumstances.